Refund policy

We accept return requests within 14 days after your order is delivered.

To qualify for a return, the item must be unused, unworn, and in the same condition in which it was received, with its original packaging. Proof of purchase is required.

To request a return, please contact us using the contact information provided on our store. Returns must be approved before being shipped. If approved, we will provide return instructions and the correct return address. Items returned without prior approval will not be accepted.

Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Approved returns must include tracking information.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us within 3 days of delivery if the item is damaged, defective, or incorrect. Include your order number and clear photographs or video showing the issue so we can evaluate it and arrange an appropriate resolution.

Non-returnable items

We cannot accept returns for used items, opened personal-care products, customized products, gift cards, or items damaged after delivery. Sale items are final sale unless they arrive damaged, defective, or incorrect.

Cancellations

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has shipped.

Exchanges

We do not offer direct exchanges. If your return is approved, you may place a separate order for the replacement item.

Refunds

We will notify you after an approved return has been received and inspected. If accepted, the refund will be issued to your original payment method within 10 business days. Your bank or credit-card company may require additional time to post the refund.